Hotel a West Harrison

“First off, the floors in my room were extremely slippery. It felt like there was some sort of residue left behind—hopefully from a cleaning product—but it seemed more like whatever was on the floor had simply been spread around rather than properly cleaned. To make matters worse, there was a strong septic/sewer odor coming from the bathroom. After investigating, I discovered the sink did not have a proper P-trap installed. Instead, a pool filter hose had been clamped between the sink drain and...

“Staff was very friendly and helpful Place was clean and cool”

“Staff was friendly and helpful. That was the only positive. The hotel looks abandoned and like it is going to close at any moment. It is not maintained whatsoever, the inside and outside. Elevator broken, door to pool broken, door to outside lock was actually removed, outside not maintained at all, trash everywhere. Room was disgusting. Nothing had been vacuumed in what appeared to be a month. Pictures on any website must be from years ago. I’m embarrassed I spent my money and had my family...

“good place to stay”

“Staff was very rude and unhelpful.”

“Mike was awesome. He will make sure you are happy and pleased.”

“Beds were stained. No pillow cases on the cardboard pillows. Just a nasty place over all. Spend the extra money. Or sleep in the dumpster out back it would be cleaner.”

“Mattresses are in bad shape, so worn you roll to the middle. Never saw a staff member at The Lodge other than check in at main hotel whom was very pleasant and accommodating. Place just looks tired inside but was very quiet in The Lodge which I appreciate for a hotel. ”

“Clean room, nice staff, pet friendly,”

“My overall experience was very positive. The accommodations were clean, well-kept, and in excellent condition. The staff provided exceptional customer service and were consistently friendly and professional. Although parking availability was somewhat limited, it remained manageable. The amenities were satisfactory, and the pool area was well-maintained. I would consider staying here again.”

“Inexpensive and clean”

“This is just a great property. We will for sure. Be staying here again.”

“Rooms were nice and property was clean. Wish that it had breakfast and pool.”

“My room was clean as can be. The hotel staff was helpful and polite. The restaurant was worth the money for the breakfast. This place has isnt the most up to date as it is an older location but it's worth the money and I felt safe during my stay. The event was well managed by the staff as there was several hundred attending. There were several tables set up to get food it made the process much faster and better than previous events I've attended. It was worth the stay.”

“Property was”

“What a pleasant surprise. I booked this hotel without much planning and was thoroughly impressed. The staff were warm, friendly, and accommodating. The hotel’s interior is stunning, and the rooms blend modern updates with the timeless character of the historic property exceptionally well.”

“We stayed here for Miami graduation. It was a little bit of a drive but the hotel was clean and comfortable: they had a great breakfast buffet and the rooms were clean. There are a couple of restaurants by the hotel and you drive country roads to get to the hotel. The room was not straightened up while we were out but that is ok.”

“The room smelled like feet an the bed had poop stains”

“Good”

“There was no hot water in the room, so it was even difficut to wash your face let alone shower! The pool was closed. On Friday, there were no eggs and 4 sausages in the breakfast buffet. On Saturrday, the orange juice was only water. No staff was available to complain or correct the problems. I was told that the bill would be adjusted but they charged full price - $250 a night! And, I believe they have bed bugs in room 103. Both my husband and I had several bites that itch!! I treated...